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Smart Meters

Benefits 

A smart meter is the next generation of gas and electricity meter. A smart meter can automatically send us accurate and regular updates on how much gas and electricity you use, giving you better control over your energy use. Wave goodbye to estimated billing. 

The smart meter shows a digital meter reading and uses a secure smart data network (managed by the DCC) to automatically and wirelessly send the readings to us at least once a month, so you receive accurate, not estimated bills. The DCC, which is endorsed by the National Cyber Security Centre, is a secure national infrastructure, that underpins the roll-out of smart meters across GB. 

The more accurate consumption is recorded, the better the energy industry as a whole will become. In-turn, pave the way for a smarter grid and provide a cost-effective, secure and sustainable energy future for all in GB. For more information, please refer to Smart meters | Join the energy revolution (smartenergygb.org) 

Our legally binding targets 

Until the end of 2021 we had a target to offer a smart meter to as many homes and businesses as possible. From 2022, we are required to meet annual smart meter installation targets and provide progress updates at the end of each year.  

Obligation year  Smart meter installation target – electricity premises  Smart meter installation target – gas premises 
1 January 2022 – 31 December 2022  4922  3807 

Installation 

To book your smart meter installation, please contact our Customer Care Team on 0333 370 9900. 

Installations normally take about two hours (one hour for the gas meter, and one hour for the electricity meter) and are arranged in advance so that you can make any necessary arrangements beforehand to ensure minimal disruption to your normal business operations. 

To safely exchange your meter, there will be no power to your home or business for approx. 1 to 2 hours. We recommend that before the power is turned off, you check any personal or business equipment that might be disrupted and ensure that it is safely powered off before we commence the installation. When the main power is restored, you can then switch back on any devices or equipment.