We have applied to Ofgem to restrict our permissions to supply to domestic premises. This means that once the application is approved by Ofgem, we will no longer be permitted to supply to domestic premises.
You are only affected by this restriction if you are supplied on a domestic supply contract. Before the restriction is approved, you will need to move to a domestic supplier. You can take action and switch to a domestic supplier of your choice. If you don’t do this by the end of December, we will switch you to a domestic supplier of our choice. Your supply will continue.
To help you find a deal with another supplier, please check out Ofgem-accredited price comparison websites:
Or you may contact a supplier of your choice directly.
We understand this news may be concerning. We will do our best to make this process is seamless for you.
In case of any questions, get in touch with our Customer Care team on 0333 370 9900 or email us on firstname.lastname@example.org. We are open Monday to Friday 9am to 5:30pm excluding Bank Holidays. You can also raise a query on your Enalytics portal.