It typically takes 21 days to complete a switch. Occasionally, the switch can take little longer, so it’s important that you plan ahead carefully.
When you’ve requested to switch your energy supply to us, this is the usual process we will follow:
• Perform a credit check on your business and if applicable on you
• Check if there is Green Deal charges associated with the premises
• Contact your existing supplier and let them know you have requested to switch to us and the date we’ve agreed with you. We will check with your current supplier if you are eligible to switch
• Once your switch is agreed with your current supplier, we will send out a confirmation pack. This includes your contract with us and details such as your account number, the price of your energy and other important information relating to your new supply. We email this and also send a copy in the post.
• Contact you to discuss your energy meter.
You’ll need to:
• Check all the contract details are correct
• Submit a meter reading within three days of your supply starting.