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Knowledge Centre

Have a question about working with Pozitive Energy and what to expect? You should find the answers here. Search our Frequently Asked Questions below or explore our topic areas.

Do I need to do anything before I switch to Pozitive Energy?

Yes, you should give notice to your current supplier, pay any outstanding bills and make sure you’re not in a contracted period when you intend to switch to us.

How long will it take to switch to Pozitive Energy?

If you're at the end of your contract and not in debt to your current supplier, it should take 21 days to switch. You can also choose a later start date.

What happens once I switch to Pozitive Energy?

It can take from three weeks to three months to switch your energy supply, so it’s important that you plan ahead carefully.
When you’ve agreed to switch your energy supply to us, this is the usual process we follow.
We will:

  • Perform a credit check for you and your business
  • Contact your existing supplier and let them know we’re taking over your supply on the date we’ve agreed with you
  • Send out a confirmation pack. This includes your contract with us and details such as your account number, the price of your energy and other important information relating to your new supply. We email this and also send a copy in the post.
  • Contact you to discuss your energy meter.

You’ll need to:

  • Check all the contract details are correct
  • Submit a meter reading within three days of your supply starting.

What happens when my Fixed Price Energy Plan is ending?

We'll write to you with a renewal quote around 60 days before your Fixed Price Energy Plan ends.

If you don't renew with us by the last day of your contract, we'll put you onto ‘deemed prices’. For smaller businesses these prices are displayed on our website and will be stated in the renewal letter. For larger customers we will notify you in writing what the deemed rates will be.

If you go onto our deemed rates you’re not tied into a contract. While your prices won’t be fixed, we’ll let you know at least 30 days before they change. You can go back onto a Fixed Price Energy Plan at any time.

If you want to change supplier, you'll need to write to us 30 days before your current Fixed Price Energy Plan comes to an end. This date will be in your renewal letter.

Get in touch to renew any time until the day your plan is due to end. Your first point of call will be the energy broker who originally organised the contract.

I want to leave Pozitive Energy and switch to another supplier. What do I need to do?

If you want to leave Pozitive Energy, please:

  • Make sure you've paid all your outstanding bills
  • Ensure you have given us the appropriate notice period which is stated on your contract – it’s usually 30 days.
  • Make sure you're not in a contract
  • Give us your final meter reading the day your contract with the new supplier starts.
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