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Knowledge Centre

Have a question about working with Pozitive Energy and what to expect? You should find the answers here. Search our Frequently Asked Questions below or explore our topic areas.

Standing Charge

This is charged in pence per day, which covers costs such as meter maintenance and reading, connection to the relevant energy network and emergency services.

All Days

This indicates the charges for each kWh of energy you consume regardless of the time of the day. This is charged in pence per kWh (kilowatt hour).

Day

This indicates the charges for each kWh of energy you consume during the day. Please refer to your energy invoice to view the hours that this rate applies to. This is charged in pence per kWh (kilowatt hour).

Night

This indicates the charges for each kWh of energy you consume during the night. Please refer to your energy invoice to view the hours that this rate applies to. This is charged in pence per kWh (kilowatt hour).

EWE

This indicates the charges for each kWh of energy you consume during the evening and weekend. Please refer to your energy invoice to view the hours that this rate applies to. This is charged in pence per kWh (kilowatt hour).

Off Peak

This indicates the charges for each kWh of energy you consume during off peak periods. Please refer to your energy invoice to view the hours that this rate applies to. This is charged in pence per kWh (kilowatt hour).

Agreed Capacity Charge

This is a passthrough charge which is agreed between you, the customer, and the Distribution Network Operator (DNO). Pozitive Energy pass on this charge within our invoices through to the DNO. The Agreed Capacity is an amount of energy that is reserved for the meter to be used at any time when required. The Agreed Capacity Charge is charged in pence per kVA, per day (kilovolt ampere).

Excess Capacity Charge

This is a passthrough charge which is set by the Distribution Network Operator (DNO) which is for instances when the Agreed Capacity has been exceeded. Pozitive Energy pass on this charge, if incurred, through to the DNO. Excess Capacity Charges, if incurred, is charged in pence per kVA, per day (kilovolt ampere).

Reactive Charge

This is a passthrough charge calculated by the Distribution Network Operator (DNO). Pozitive Energy pass on this charge, if applicable, through to the DNO. Reactive power is the energy that is used to power up certain industrial and commercial equipment before working power is used to operate the machinery, such as equipment that generates a magnetic field before full operation. Reactive Charge, if applicable, is charged in pence per kVArh (kilovolt ampere reactive hours).

Paper Bill Charge

This is the cost associated with the production and postage of paper invoices. This is charged per invoice, per fuel.

Administration Fees

This is the cost associated with duties which are in addition to normal costs for the management of an energy account. For example, costs associated with reclaiming outstanding balances and debts. This is charged per administrative duty.

Debt Collection Charges

This is the cost associated exclusively for recovering debt. This is charged on a case by case basis considering many factors including, but not exclusively, the amount of the debt and the level of consumption.

Renewal Discount

This is for customers who have taken advantage of the Pozitive Energy Loyalty Bonus when renewing their contract with Pozitive Energy. This is credited in pence per day.

Interest Charge

This is the amount of interest applied to an outstanding debt. This is calculated at 8% above the Bank of England base rate level of interest, as per the Late Payment of Commercial Debts (Interest) Act 1988 as amended.

Climate Change Levy

The Climate Change Levy (CCL) is an environmental tax on commercial electricity and gas use. Businesses that pay the standard rate of 20% VAT are also charged CCL, although there are exceptions. For more information regarding CCL exemptions, please visit: https://www.gov.uk/guidance/exemptions-from-climate-change-levy.

VAT

Value Added Tax is applicable to energy purchases. Most businesses are charged a standard rate of 20% on business energy, but certain businesses pay the domestic rate of 5%. For a more detailed explanation on why there are differing rates of VAT, as well as potential exemptions from paying any VAT, please visit the “How do I apply for a VAT reduction for my business energy bills?” on the Pozitive Energy website at https://pozitive.energy/knowledge-centre/topics/bills-and-payments.

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