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Knowledge Centre

Have a question about working with Pozitive Energy and what to expect? You should find the answers here. Search our Frequently Asked Questions below or explore our topic areas.


If you have experienced a power cut please dial 105 and this will put you through to your local Distribution Network Operator (DNO) It is the DNO’s responsibility to ensure that your premises is receiving power.


If you can small gas or need to report an incident where you think gas may have been involved, call the National Gas Emergency Help Line immediately on: 0800 111 999. If you are at home and can smell gas, please open all doors and windows and do not use any kind of electrical device including light switches. 

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