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Knowledge Centre

Have a question about working with Pozitive Energy and what to expect? You should find the answers here. Search our Frequently Asked Questions below or explore our topic areas.

What is the customer portal?

The portal is called Enalytics and enables customers to:

  • View account details
  • View bills
  • Submit meter readings
  • Make payments
  • Raise queries
  • Monitor consumption
  • Measure consumption
  • Reduce energy usage
How do I access the portal?

Once you have signed a contract with us and you are a few days away from going live, you’ll receive a welcome pack in the post and by email.  Within the pack are your login details for the portal, which you access via our website – click ‘Log In’.. When you first login we always suggest you change your password. If you have mislaid your login details, please email our customer care team on: customercare@pozitive.energy or call us on: 03333 70 9900

I can’t log into the portal

Please press Forgot Password on the login page and follow the on-screen instructions.

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