Government Schemes | Pozitive Energy

Energy Price Guarantee

The Energy Price Guarantee reduces the unit cost of gas and electricity that eligible households pay for their energy. It discounts the unit rates for customers who are on variable rates and certain fixed rates.

The scheme will be in place from 1 October 2022 to 31 March 2024.

If you are eligible, the EPG discount will be applied to your bill, and you don’t need to take any action.

The level of the EPG discount available to eligible customers will be adjusted on a quarterly basis. We will tell you each time your EPG discount changes.

With the EPG discount, a typical household will save around £700 this winter based on current prices. Typical household consumes per year 2,900 kWh of electricity and 12,000 kWh of gas. This is broadly in line with median demand (i.e. 50% of households consume more, 50% of households consume less).

You don’t need to apply for the EPG discount. Please stay alert to potential scams and report any suspicious activity.

Useful links

Factsheet about the Energy Price Guarantee: https://www.gov.uk/government/publications/energy-bills-support/energy-bills-support-factsheet-8-september-2022

The Help for Households campaign page has information about cost of living support: https://helpforhouseholds.campaign.gov.uk/

The Help with your energy bills has more information about all of the support measures available: https://helpforhouseholds.campaign.gov.uk/help-with-your-bills/

Energy Bills Discount Scheme / Energy Bill Relief Scheme

The Energy Bills Relief Scheme (EBRS) ended on the 31 March 2023 and was replaced by the Energy Bills Discount Scheme (EBDS) from 1 April 2023. The EBDS will run until 31 March 2024.

Further information as to how the EBDS will operate can be found following links below, along with the published discount tables

Eligibility for the EBDS

As with the original scheme, the EBDS will be available to everyone on a non-domestic contract including.

businesses
voluntary sector organisations, such as charities
public sector organisations such as schools, hospitals, and care homes
Any exceptions to the scheme will be as per the old scheme

who are:

on existing fixed price contracts that were agreed on or after 1 December 2021
signing new fixed price contracts
on deemed / out of contract or standard variable tariffs
on flexible purchase or similar contracts
on variable ‘Day Ahead Index’ (DAI) tariffs (Northern Ireland scheme only)

However, under the new scheme, customers will be split into three groups as outlined below:

Standard
Trade Intensive Industries (ETII)
Qualifying Heat Supplies (QHS)

EBDS support levels

The baseline support under the EBDS is much lower as under the EBRS (due to the current wholesale price. Please refer to the discount tables for each customer group at https://www.gov.uk/government/publications/energy-bill-discount-scheme-discounts-for-fixed-default-and-variable-contracts

ETII and QHS customers need to take action to benefit from the ETII/QHS discount

All customers who are, or believe they are ETII will need to apply for the ETII status within 90 days https://www.gov.uk/guidance/energy-bills-discount-scheme-energy-and-trade-intensive-industries-support

All customers who are, or believe they are QHS will need to apply for their QHS status within 90 days https://www.gov.uk/guidance/energy-bills-discount-scheme-heat-networks-support

The customer support team can be contacted about applications via email and by phone:

Email: support@ebds.beis.gov.uk
Telephone: 030 0400 5251
Monday to Friday, 9am to 5pm

EBSS

The Energy Bills Support Scheme ended on 31 March 2023. Eligible customers received the last payment of £67 with their March bill.

If you didn’t receive the payment automatically because you recently moved in, please get in touch with our Customer Care team on 0333 370 9900 or email us on customercare@pozitive.energy. We are open Monday to Friday 9am to 5:00pm excluding Bank Holidays. You can also raise a query on your Enalytics portal.

If you didn’t receive the payment because, for example, you:

pay for energy through a landlord, housing manager or site owner
live in a park home, houseboat or off the electricity grid

you can check your eligibility for it and apply online at: https://www.gov.uk/apply-energy-bill-support-if-not-automatic.

Alternative Fuel Payments

The Alternative Fuel Payment is now closed. All eligible customers received the payment in the month of February.

If you didn’t receive it automatically because you recently moved in, please get in touch with our Customer Care team on 0333 370 9900 or email us on customercare@pozitive.energy. We are open Monday to Friday 9am to 5:00pm excluding Bank Holidays. You can also raise a query on your Enalytics portal.

If you have been at the premises for a while and you didn’t receive it automatically, and you believe you are eligible, you can check your eligibility and apply online at:

If you are a non-domestic customer https://www.gov.uk/guidance/apply-for-energy-bill-support-for-non-domestic-properties

if you are a domestic customer https://www.gov.uk/apply-alternative-fuel-bill-support-if-not-automatic