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Energy Price Guarantee

The Energy Price Guarantee reduces the unit cost of gas and electricity that eligible households pay for their energy. It discounts the unit rates for customers who are on variable rates and certain fixed rates.

The scheme will be in place from 1 October 2022 to 31 March 2024.

If you are eligible, the EPG discount will be applied to your bill, and you don’t need to take any action.

The level of the EPG discount available to eligible customers will be adjusted on a quarterly basis. We will tell you each time your EPG discount changes.

With the EPG discount, a typical household will save around £700 this winter based on current prices. Typical household consumes per year 2,900 kWh of electricity and 12,000 kWh of gas. This is broadly in line with median demand (i.e. 50% of households consume more, 50% of households consume less).

You don’t need to apply for the EPG discount. Please stay alert to potential scams and report any suspicious activity.

Useful links

Factsheet about the Energy Price Guarantee: https://www.gov.uk/government/publications/energy-bills-support/energy-bills-support-factsheet-8-september-2022

The Help for Households campaign page has information about cost of living support: https://helpforhouseholds.campaign.gov.uk/

The Help with your energy bills has more information about all of the support measures available: https://helpforhouseholds.campaign.gov.uk/help-with-your-bills/

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Energy Bills Discount Scheme / Energy Bill Relief Scheme

Energy Bills Discount Scheme 

The Energy Bill Relief Scheme will be replaced by the Energy Bills Discount Scheme from 1 April 2023. The Energy Bills Discount Scheme will run for 12 months until 31 March 2024.  

The eligibility for the Energy Bills Discount Scheme will be the same as for the Energy Bill Relief Scheme, although eligible non-domestic customers will be segmented into Energy and Trade Intensive Industries or ETIIs, and non-ETII.  

The available discount will depend on the customer segment.  

You can follow this link (https://www.gov.uk/guidance/energy-bills-discount-scheme) to the official information about the scheme, as the scheme develops, including available discounts.  

We will continue to monitor progress and will ultimately contact customers who qualify for the scheme. You can rest assured that our technology and systems place us in the best possible position to implement the scheme quickly and efficiently, ensuring both clarity and transparency to all eligible customers. 

Energy Bill Relief Scheme  

The government introduced the Energy Bill Relief Scheme for business to support the commercial sector in light of recent, significant, increases in wholesale energy markets. It is a temporary measure to protect non-domestic consumers like businesses, charities and public sector organisations such as schools and hospitals from soaring energy costs. 

The scheme came into effect on 1 October 2022 and will run until 31 March 2023. You can follow these links to the official information about the scheme: 

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EBSS

Dear customer,

 You may be aware that the Government are providing a discount to help with the rising cost of energy. While we are not predominantly a domestic supplier, we do want to provide as much information as possible.

 Currently there is an explainer, published by the Government, with all the information we currently know about this scheme. As more information is available, we will update our domestic portfolio. Here is the link to this explainer: https://www.gov.uk/government/news/energy-bills-support-scheme-explainer

 If you have any questions, please get in touch with our Customer Care team on 0333 370 9900 or email us on customercare@pozitive.energy. We are open Monday to Friday 9am to 5:30pm excluding Bank Holidays. You can also raise a query on your Enalytics portal.

Be Aware

 We know a lot of people are receiving fraudulent texts, emails and calls from companies pretending to be suppliers regarding the Energy Bills Support Scheme. We want to give you some information on how we will handle this scheme to ensure you do not fall prey to these companies.

 We will not contact customers unsolicited and ask for bank details to pay the discount direct into your bank account. We have identified our domestic portfolio and will add the discount directly to your energy account to offset your balance monthly.

 If you receive a call and do not think it’s us, please take the following steps:

 – Confirm you believe the call is false, and that you will call us back

 – Call us on our published telephone number, 0333 370 9900, or email us on customercare@pozitive.energy

 All of our staff are trained to understand our customers’ need for vigilance and security, and will never pressure you to call specific numbers or stay on the call.

Alternative Fuel Payments

If you use alternative fuels for heating such as biomass or oil, you may be eligible for an Alternative Fuel Payment (AFP) scheme. Eligible domestic customers will receive a one-off payment of £200, while eligible non-domestic customers will receive £150.  

If you are eligible, the payment will be applied automatically to your bill in the month of February. 

If you don’t have a relationship with an electricity supplier or believe you are entitled to the payment but haven’t received it, you can apply through a government portal, the details of which will be confirmed in due course.  

 Useful links 

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