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The Energy Price Guarantee reduces the unit cost of gas and electricity that eligible households pay for their energy. The scheme starts from 1 October 2022 and will be in place until 31 March 2023.

A Government-led review will be conducted to consider energy support after 31 March 2023.

If you are eligible, the EPG discount will be applied to your bill, and you don’t need to take any action.

With the EPG discount, a typical household will save around £700 this winter based on current prices. Typical household consumes per year 2,900 kWh of electricity and 12,000 kWh of gas. This is broadly in line with median demand (i.e. 50% of households consume more, 50% of households consume less).

Useful links

Factsheet about the Energy Price Guarantee: https://www.gov.uk/government/publications/energy-bills-support/energy-bills-support-factsheet-8-september-2022

The Help for Households campaign page has information about cost of living support: https://helpforhouseholds.campaign.gov.uk/

The Help with your energy bills has more information about all of the support measures available: https://helpforhouseholds.campaign.gov.uk/help-with-your-bills/

Energy Bill Relief Scheme for Business

HM Government have announced the Energy Bill Relief Scheme for business to support the commercial sector in light of recent, significant, increases in wholesale energy markets.

The government’s new Energy Bill Relief Scheme will cut energy prices for businesses, charities and public sector organizations such as schools and hospitals. The scheme will cover energy use for 6 months from 1 October 2022 to 31 March 2023. You can follow this link to the official press release and guidance notes while we await the exact calculation methodology and accompanying tool kits.

These should be made available to us in the next few days.

We will continue to communicate progress with you and will ultimately contact all customers who qualify for the scheme. You can rest assured that our technology and systems place us in the best possible position to implement any guidelines quickly and efficiently, ensuring both clarity and transparency to all eligible customers.

Dear customer,

 You may be aware that the Government are providing a discount to help with the rising cost of energy. While we are not predominantly a domestic supplier, we do want to provide as much information as possible.

 Currently there is an explainer, published by the Government, with all the information we currently know about this scheme. As more information is available, we will update our domestic portfolio. Here is the link to this explainer: https://www.gov.uk/government/news/energy-bills-support-scheme-explainer

 If you have any questions, please get in touch with our Customer Care team on 0333 370 9900 or email us on customercare@pozitive.energy. We are open Monday to Friday 9am to 5:30pm excluding Bank Holidays. You can also raise a query on your Enalytics portal.

Be Aware

 We know a lot of people are receiving fraudulent texts, emails and calls from companies pretending to be suppliers regarding the Energy Bills Support Scheme. We want to give you some information on how we will handle this scheme to ensure you do not fall prey to these companies.

 We will not contact customers unsolicited and ask for bank details to pay the discount direct into your bank account. We have identified our domestic portfolio and will add the discount directly to your energy account to offset your balance monthly.

 If you receive a call and do not think it’s us, please take the following steps:

 – Confirm you believe the call is false, and that you will call us back

 – Call us on our published telephone number, 0333 370 9900, or email us on customercare@pozitive.energy

 All of our staff are trained to understand our customers’ need for vigilance and security, and will never pressure you to call specific numbers or stay on the call.