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Data Access Procedure

Making a request for consumption data access

If you’re supplied by Pozitive Energy

  1. Log in to your customer portal at www.enalytics.co.uk using your username and password.
  2. On the portal, raise a query asking us to give you access to your consumption data.
  3.  If it isn’t already, your portal will be configured to enable you to access your consumption data

Partner

1. Log in to your partner portal www.ensar.cimpaas.com using your username and password.

2. Raise a query asking us to grant you access to a customer’s consumption data, and confirm the following details in respect of the customer whose consumption data you wish to access:

  • Business name
  • Business address
  • Confirmation that you have relevant authorisations from the customer to access their consumption data

3. We’ll review your request and verify if you have been authorised by the customer.

4. Your request will be either allowed or denied, and we will confirm the outcome in writing.

5. If you request is allowed, your portal will be configured to enable you to access the customer’s consumption data.

Third party

  1. Complete the Consumption Data Access Request form click here and submit it.
  2. We will need your details and well as the details of the customer whose consumption data you wish to access.
  3. We’ll review your request and verify if you have been authorised by the customer.
  4. Your request will be either allowed or denied, and we will confirm the outcome in writing.
  5. If you request is allowed, we will give you access to our Enalytics portal to access the customer’s consumption data. Log in details will be confirmed to you in writing.

Our timeframe for processing consumption data access requests

  • We will process all consumption data access requests within 10 working days.
  • If your access is allowed, consumption data will be made available within this timeframe.
  • If your access is denied, we’ll explain why your access has been denied and the steps that can be taken to allow such access.

Licence Restriction

We have applied to Ofgem to restrict our permissions to supply to domestic premises. For more information, click here Or contact Customer Care on 0333 370 9900 or customercare@pozitive.energy.